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Shipping & Returns Policy

Shipping and order processing

We send most packages with DHL Warenpost. Normal order processing can take between 1-3 business days (Monday – Friday). Shipping prices and times are as shown below: 

 

Germany

  • 3.90€

  • Over 35€ order: free delivery

  • DHL takes normally 1-4 days. 

EU countries

  • 6.90€

  • Over 35€ order: free delivery

  • Depending on the country, shipping normally takes 6-14 days.

UK

  • 9.90€

  • Shipping normally takes 6-14 days.

Rest of the world

Contact us (info@surfinlock.com) and we will find the best shipping options for you. 

 

Surfinlock is not responsible for any import duties that may apply in non-EU countries.

Returns policy

  • If for any reason you are not satisfied with your product, you can return it for a full refund. We accept returns of new and undamaged products for a full refund or exchange within 30 days from the date you received your order.

  • The customer is responsible for return shipping costs to surfinseason UG in Munich. Return labels will not be provided.

  • If you need to return any items please contact us with your order number and the reason for your refund request at: info@surfinlock.com

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